This presentation will be an opportunity to share the advanced services that have been implemented, share our journey map, and to hear from our customers in a question and answer session about what improvements they would like to see. We have implemented large efforts to stand up In Person Service Centers, integrated Live Chat on the desktop, ensured our Knowledge Articles and IT Equipment Catalog are 508 compliant, Service Central automated workflows, and small initiatives to improve IT training/lab sessions for our new officers, and play jazz music for our listeners as they wait for a technician to answer their questions. The delivery of a Digital Foundation ensures DIE data, architecture, and infrastructure are integrated and ready to enable: Joint Warfighting Concepts, Innovation at Scale, AI, Augmentation, and Automation, and Zero Trust.ĬIO has applied Service Delivery Modernization to improve the customer experience. A digital foundation will achieve a simplified, synchronized, and integrated multi-cloud environment that can adopt innovation at scale and promote good cloud hygiene. The Digital Foundation includes the services comprising the digital substructure that enables rapid deployment, scaling, testing, and optimization of intelligence software as an enduring capability. A critical enabler of digital transformation is a seamless digital foundation. The DIE must accelerate digital transformation efforts to efficiently and effectively share data, information, and intelligence among Military Services, Defense Agencies, and Combatant Commands. In order to face the challenges posed by great power competition in the digital age, the Defense Intelligence Enterprise (DIE) must adapt its mindset and approach by embracing digital transformation.
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